Our goal at Pixel Pro Audio is to ensure that you are completely satisfied with your purchase. If you are not satisfied for any reason you may return it for a refund of the purchase price, a credit, or exchange for another product within 30 days of the shipping date. All return shipping charges are also the customer's responsibility. Orders that qualified for free shipping will have the actual shipping cost deducted from their refund.
All returns must be sent back with their complete and original packaging with all accessories and complete documentation (Owner’s Manual, Warranty Card, Quick Start Guides, Etc.), show no signs of wear or use and include an RMA number or be subject to a 20% restocking fee.
The following products are not eligible for return:
- Software
- DVD’s
- Items that come in contact with bodily fluids (in-ear monitors, etc)
- Special Order Items
If you are having difficulty with an item you have purchased from us, we recommend contacting us at questions@pixelproaudio.com for help and troubleshooting. Our Sales & Support team will be happy to answer any questions you may have or assist you in resolving your issue.